FREE Shipping throughout CANADA!

Frequently Asked Questions


Please note, all prices are in Canadian Currency and include HST.

 

THE UITC™ ENVIRONMENTAL COMMITTMENT

At UITC™ we pride ourselves on reducing our carbon footprint and producing as little waste as possible! All of our wreath making frames are 100% recyclable and made from recycled plastic; UITC™ frames help make the world a better place with less waste. Instead of paper instructions for our designs, we offer free creation support through customer service at uniqueinthecreek@hotmail.com and our video tutorials HERE, both help us maintain our commitment to the environment! If at any time you need assistance, we are always happy to help however we can!

PROCESSING TIME: 

We usually ship in 3-5 business days. Keep in mind when ordering that business days do not include weekends or any local holidays, they will impact your receipt date.

WHERE ARE YOU LOCATED?

We have a location in Buffalo, NY USA and Stoney Creek, ON Canada.

DO YOU SHIP?

We offer shipping to Canada ONLY, for US and international sales please visit uniqueinthecreek.com. Shipping prices are based on weight and package size and if we are able to adjust your shipping to save you money, we will. Please note, your shipping rates are calculated by weight only, there is a % of your order added to shipping costs to account for handling and shipping preparation by Unique In The Creek. 

***From time to time due to fluctuations in shipping fees and costs, your order may be subject to additional shipping charges. If this occurs our Customer Service Team will contact you to ensure you want to proceed with the order***

Sale and Promotion Codes 

Please note: You may not combine discounts or offers, Unique In The Creek™ allows one discount code per order.

RETURNS

We want our customers to be satisfied with their purchases, 99.9 % of the time, this has been the case. However, if for any reason, you are not satisfied with your product, you may return the item for a refund on the purchase price excluding applicable shipping.

We must be notified prior to returning the item.

  • SALE items or special order items are all final sale
  • Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
  • Item must be in same condition that it was received in i.e. all tags and packing materials intact.
  • A copy of our invoice must be enclosed
  • Shipping fees for returned items are the expense of the buyer and will not be refunded.
  • Refunds will be credited via the same method they were paid.
  • Refunds on items that qualified for free shipping will not have the return shipping refunded.
  • Please make sure that your computer/ipad accepts PDF file types before purchasing. If you are not sure, please do not complete the purchase of any items in my shop. Due to the nature of these files, which are sent as a instant download, there will be absolutely no refunds. You are purchasing a digital image/tutorial file. Nothing will be sent to you in the mail. All files have to be downloaded. 

RECOMMENDED AGE FOR UNIQUE IN THE CREEK™ WREATHS

With the help of an adult children as young as 10 can create one of our designs!  If you can use scissors, you can make one of our wreaths!

WREATHING FRAME SIZE

Each Unique in the Creek™ wreathing frame has it's own dimensions. These dimensions can be found in the item description for each of our frames. 

Zip Ties:

We recommend using 6-8" 18LB or "miniature" zip ties. They fit perfectly with the guide holes for securing your materials.

 

Legal Stuff

***TUTORIALS WILL ONLY WORK USING THE UNIQUE IN THE CREEK™ WREATHING SYSTEM (FRAME)*** IT IS STRICTLY PROHIBITED TO SHOW, SHARE, SELL OR DISTRIBUTE UNIQUE IN THE CREEK™ TUTORIAL(S) ON ANY SOCIAL MEDIA OUTLETS.   YOU MAY, HOWEVER USE UNIQUE IN THE CREEK™ WREATHING SYSTEM FOR TEACHING PURPOSES ALSO IN SELLING A COMPLETED WREATH WITH THE UNIQUE IN THE CREEK™ WREATHING SYSTEM.  ALL LIST AND PATTERNS ARE OWNED BY UNIQUE IN THE CREEK™.   THE WREATHING SYSTEM IS COVERED BY A DESIGN AND UTILITY PATENT.  INFRINGEMENT CAN RESULT IN LEGAL ISSUES.